Terms and Policies

1. Introduction

Welcome to SpaceDuck, a peer-to-peer package delivery platform that connects travelers with people who need to send packages internationally. SpaceDuck offers two main services:

These Terms of Service ("Terms") govern your use of our website, services, and applications (collectively, the "Service").

By using our Service, you agree to these Terms and our Privacy Policy. If you disagree with any part of the terms, you may not access the Service.

2. Account Registration

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding the password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to disable any user account at any time if, in our opinion, you have failed to comply with these Terms.

3. Identity Verification and Verified Community

For the safety and security of our community, we require identity verification for all users. This includes:

• Verification of your government-issued ID
• Submission of personal information as required
• Agreement to comply with all platform rules and community guidelines
• For Shop&Carry service users, additional verification may be required including business registration documents

You agree to provide accurate information during the verification process. Any attempt to falsify information or circumvent our verification processes is a serious violation of these Terms and may result in permanent suspension of your account.

4. User Conduct

You agree not to use the Service to:

• Post or transmit content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity
• Send or arrange for shipment of illegal, hazardous, or prohibited items
• Engage in any activity that could damage, disable, overburden, or impair our servers or networks
• Use automated means, including spiders, robots, crawlers, or data mining tools, to download data from the Service
• Attempt to gain unauthorized access to any part of the Service

5. Package Listings, Journeys, and Shop&Carry Requests

For Delivery Service:

Senders: You agree that all package listings you create are accurate and complete. You are responsible for ensuring that your packages comply with all applicable laws and regulations in both the origin and destination countries.

Carriers: You agree to provide accurate information about your journey and available capacity. You are responsible for complying with all applicable laws and regulations.

For Shop&Carry Service:

Requesters: You agree that all shopping requests are accurate, complete, and for legitimate purposes.

Shoppers: You agree to purchase only the exact items requested and provide accurate receipts and documentation.

SpaceDuck does not take ownership of packages or purchased items at any point and serves only as a platform connecting users.

6. Prohibited Items

You agree not to send, carry, purchase, or request any of the following prohibited items:

• Illegal substances or items
• Hazardous materials, including flammable, explosive, or toxic substances
• Firearms, weapons, or ammunition
• Stolen goods or counterfeit items
• Human remains or body parts
• Endangered species or products derived from endangered species
• Live animals
• Perishable goods without proper approval and handling
• Items prohibited by customs, import/export regulations, or airline restrictions
• Items that violate intellectual property rights

This list is not exhaustive, and SpaceDuck reserves the right to refuse any package or shopping request for any reason.

7. Fees, Payment, and Escrow Protection

SpaceDuck charges a service fee for using our platform. Details of our fees are available on our website.

Escrow Payment Protection:

• For Delivery Service: The buyer confirms successful package delivery
• For Shop&Carry Service: The buyer confirms receipt of purchased items and satisfaction with the service

You agree not to circumvent our payment system by arranging direct payments with other users outside of the Service.

8. Cancellations and Refunds

Delivery Service:

• Before Carrier Acceptance: Full refund of offered price (service fee non-refundable)
• After Carrier Acceptance but Before Pickup: 80% refund of offered price
• After Pickup: No refund except in cases of carrier failure to deliver

Shop&Carry Service:

• Before Shopping Begins: Full refund of offered price (service fee non-refundable)
• After Shopping Acceptance but Before Purchase: 80% refund of offered price
• After Items are Purchased: Refund subject to return policy and condition of items

9. Insurance and Liability

All packages and purchased items handled through SpaceDuck include basic insurance coverage up to $500. Additional coverage can be purchased for higher-value items.

SpaceDuck's liability is limited to the declared value of the package/items or $500, whichever is less, unless additional insurance is purchased.

SpaceDuck is not liable for any delays, losses, or damages resulting from customs inspections, flight delays, merchant issues, or other circumstances beyond our control.

10. Disputes and Resolution

In the event of a dispute between users, SpaceDuck will provide a comprehensive dispute resolution process including:

• Mediation services for delivery issues or disagreements
• Investigation of claims with supporting documentation
• Fair resolution based on evidence and platform policies

You agree to cooperate with this process and provide any requested information, including receipts, photos, and communication records.

SpaceDuck's decision in any dispute is final and binding.

11. Platform Responsibility Disclaimer

SpaceDuck acts as a facilitator platform connecting users for delivery and shopping services. Important disclaimers:

• SpaceDuck does not take possession of packages or purchased items
• Buyers and travelers/shoppers are primarily responsible for the terms of their individual agreements
• SpaceDuck provides the platform, payment processing, and dispute resolution but does not guarantee the performance of individual users
• Users are responsible for complying with all applicable laws and regulations in their respective jurisdictions

12. Termination

We may terminate or suspend your account at any time for any reason, including violations of these Terms.

Upon termination, your right to use the Service will immediately cease.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page and updating the "last updated" date.

Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@spaceduck.com
Phone: +1 (555) 123-4567
Address: 123 Package Way, San Francisco, CA 94107, USA

1. Introduction

These Terms of Use govern the rights and obligations of:

• Senders
• Carriers
• The Platform ("we", "our")

By creating an account or using the service, users agree to these Terms.

2. Role of the Platform

The Platform only provides connection services between Senders and Carriers.

We do not inspect, control, or verify the contents of any shipment.

All agreements and risks between Senders and Carriers are their sole responsibility.

3. Sender Responsibilities

3.1 Prohibited Goods

Senders must not send:

• Illegal goods, controlled substances, weapons
• Hazardous materials, wildlife products, counterfeit items
• Any item prohibited by law or airport/customs regulations

3.2 Accurate Disclosure

Senders must:

• Provide truthful descriptions of all items
• Allow Carriers to check the package if requested

3.3 Legal Liability

Senders bear full legal responsibility (civil, administrative, or criminal) for the contents they send.

4. Carrier Responsibilities

Carriers must check packages visually and refuse suspicious items.

Carriers must comply with customs, airport, and international transport laws.

Carriers are legally liable for knowingly transporting illegal goods.

5. Platform Responsibilities

The Platform is not liable for:

• Shipment contents
• Loss, delays, disputes, or damage
• Legal violations committed by Senders or Carriers

6. Payments

Payments between Sender and Carrier are their private agreements.

7. Prohibited Conduct

The following are prohibited:

• Sending/transporting illegal goods
• Fraud, fake accounts, fake reviews
• Abusive or unlawful use of the platform

8. Penalties for Violations

The Platform may:

• Suspend or delete accounts
• Report violations to authorities
• Refuse service or seek compensation for damages

9. Data Usage

The Platform may collect and process user data under its Privacy Policy.

10. Dispute Resolution

Disputes between Sender and Carrier: resolved between the two parties.

Disputes with the Platform: governed by the laws of the Platform’s operating country.

11. Updates

Terms may be updated anytime. Continued use means acceptance of updated Terms.

12. User Confirmation

By using the Platform, users confirm they understand and accept these Terms.