Shipping Policy

Last updated: April 30, 2025

1. Accepted Goods

SpaceDuck supports a wide range of goods for international delivery. Accepted items include:

  • Clothing and fashion accessories
  • Personal care products (sealed)
  • Books, documents, stationery
  • Health supplements (sealed, labeled)
  • Small electronic devices (mobile phones, hard drives, etc.)
  • Packaged, non-perishable food (e.g., coffee, dried fruits, spices)
  • Souvenirs and gifts
  • Baby items

All goods must be properly packed, sealed, and labeled in English where applicable. Lithium batteries must follow IATA packaging standards.

2. Prohibited or Restricted Items

  • Explosives, firearms, ammunition
  • Live animals and plants
  • Fresh or perishable food
  • Prescription drugs or narcotics
  • Hazardous chemicals or aerosols
  • Cash, bankbooks, or bonds
  • High-value antiques, artwork
  • Pornographic or politically sensitive material

SpaceDuck reserves the right to reject any shipment deemed non-compliant or high-risk.

3. Shipping Categories

Items are categorized for shipping as follows:

  • Documents: Contracts, certificates, magazines, books
  • Samples: Garment, footwear, cosmetics, electronics
  • Consumer Goods: Clothes, jewelry, watches
  • Food: Dry goods, tea, spices (no fresh food)
  • Electronics: Phones, laptops, components (battery rules apply)
  • Machinery: Auto parts, motors (non-flammable only)

Refer to our official shipping guide or consult our team for case-specific questions.

4. Pricing & Weight Guidelines

1. Shipping Cost Calculation

Shipping fees are calculated based on either the actual weight or the volumetric weight, whichever is greater.

  • Volumetric Weight = (Length × Width × Height) / 5000
2. Shipping Zones
Zone Region
Zone 1USA, Western Europe (Core EU)
Zone 2Extended Europe
Zone 3Central & Eastern Europe
Zone 4Southern Europe & the Balkans
Zone 5Middle East, India, Canada
Zone 6Australia, China, Japan, Korea, etc.
Zone 7Southeast Asia
Zone 8Africa, South America & remote countries
3. Standard Shipping Rates (1kg to 10kg)

Applies to checked luggage.

  • Size: Weight starts from 1kg. Dimensions must comply with airline policies (usually the total of length + width + height does not exceed 158 cm).
  • Note: High-value goods, electronics, fragile items, and perishables are not allowed in checked luggage.
Weight (kg) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
1 $26.75 $32.39 $30.37 $52.96 $54.59 $68.29 $69.89 $71.51
2 $34.45 $39.80 $42.89 $63.09 $64.74 $84.56 $86.57 $88.57
3 $41.01 $46.97 $50.90 $75.22 $77.27 $100.22 $102.67 $105.11
4 $47.57 $54.15 $58.90 $87.34 $89.81 $115.88 $118.76 $121.64
5 $54.13 $61.32 $66.91 $99.47 $102.34 $131.54 $134.86 $138.18
6 $61.35 $68.85 $75.10 $110.11 $113.57 $145.98 $149.95 $153.91
7 $68.57 $76.39 $83.30 $120.75 $124.81 $160.42 $165.03 $169.64
8 $75.78 $83.92 $91.49 $131.38 $136.04 $174.87 $180.12 $185.36
9 $83.00 $91.46 $99.69 $142.02 $147.28 $189.31 $195.20 $201.09
10 $90.22 $98.99 $107.88 $152.66 $158.51 $203.75 $210.29 $216.82
Additional Information:
  • Luggage Surcharge: Prices may vary according to airline regulations
  • Prohibited Items: Items such as flammable goods, liquids exceeding the regulations, and fragile items may require special permits or are prohibited
  • Customs and Duties: Import duties are calculated based on the destination country's regulations and are the responsibility of the recipient

4. Carry-On Shipping Rates (1kg to 5kg)

Applies to fragile items, high-value goods, and compact electronics.

  • Size: Under 5kg with maximum dimensions following airline regulations (typically 55 x 40 x 20 cm).
  • Minimum Charge: Rates start from 1kg.
  • Allowed items: Only items suitable for hand-carry such as clothing, small accessories, and mobile electronic devices.
  • Note: High-value, fragile, or important electronics must be carried as carry-on and cannot be checked in.
Weight (kg) Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
1 $37.45 $45.35 $42.52 $74.14 $76.43 $95.61 $97.85 $100.12
2 $48.23 $55.72 $60.05 $88.33 $90.64 $118.38 $121.20 $124.00
3 $57.41 $65.76 $71.26 $105.31 $108.18 $140.31 $143.74 $147.15
4 $66.60 $75.81 $82.46 $122.28 $125.73 $162.23 $166.26 $170.30
5 $75.78 $85.85 $93.67 $139.25 $143.28 $184.16 $188.80 $193.45

5. Important Notes

  • Charges are always based on the greater of actual weight or volumetric weight.
  • High-value goods are recommended to be shipped via carry-on for safety.
  • Import taxes and customs fees, if any, are the responsibility of the receiver.
  • Airline baggage policies may affect final pricing and shipping method.

6. Additional Domestic Shipping Fees

  • Additional Fees: These fees apply when the recipient cannot directly meet the courier or cannot go to the company's pick-up point.
  • Pick-Up Locations: These additional fees will not apply if the recipient can go to the company's designated pick-up locations in major cities (Hanoi, Ho Chi Minh City, Da Nang, etc.)
  • Shipping Method: The sender can choose between pick-up at our locations or direct delivery to the recipient with these additional charges
Package Weight Additional Fee (USD) Notes
1kg - 2kg $10 The recipient cannot meet the courier or cannot go to the company's pick-up point.
2kg - 3kg $15
3kg - 4kg $20
4kg - 5kg $25
5kg - 6kg $30
6kg - 7kg $35
7kg - 8kg $40
8kg - 9kg $45
9kg - 10kg $50
Additional Information:
  • Luggage Surcharge: Prices may vary according to airline regulations.
  • Prohibited Items: Items such as flammable goods, liquids exceeding the regulations, and fragile items may require special permits or are prohibited.
  • Customs and Duties: Import duties are calculated based on the destination country's regulations and are the responsibility of the recipient.

7. Support

If you have questions about what you can ship, pricing, or packaging, please contact SpaceDuck support:

Email: support@spaceduck.com
Phone: +1 (555) 123-4567

By using SpaceDuck's service, you acknowledge and accept this shipping policy.

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