Privacy Policy

1. Introduction

SpaceDuck ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

Personal Information

When you register for an account, we collect:

• Name, email address, and phone number
• Username and password
• Profile information and biography
• Payment information (stored securely by our payment processors)

Identity Verification Information

For security purposes, we may collect:

• Government-issued ID images (passport, driver's license, etc.)
• Address verification documents
• Selfie for photo verification

Package and Journey Information

• Package details (size, weight, value, contents description)
• Origin and destination locations
• Journey dates and routes
• Delivery preferences and requirements

Usage and Device Information

• IP address and device identifiers
• Browser type and operating system
• Pages viewed and features used
• Date and time of access
• Geolocation data (with your permission)

3. How We Use Your Information

We use the information we collect about you for various purposes, including:

• Providing, maintaining, and improving our Service
• Processing transactions and managing your account
• Matching package senders with carriers
• Verifying your identity and preventing fraud
• Communicating with you about your account, updates, and promotions
• Monitoring and analyzing usage patterns and trends
• Enforcing our terms, conditions, and policies
• Fulfilling any other purpose disclosed when you provide the information

4. How We Share Your Information

We may share your personal information in the following situations:

With Other Users

When you list a package or journey, certain information is shared with potential matches:

• Your name, profile photo, and rating
• Package or journey details as necessary for coordination
• General location information (city and country)

Specific contact details are only shared after a match is confirmed.

With Service Providers

We may share information with third-party vendors who provide services on our behalf, such as:

• Payment processors
• Identity verification services
• Cloud storage providers
• Analytics and data analysis providers
• Customer service and support providers

These service providers are contractually obligated to use your information only as directed by us.

For Legal Reasons

We may disclose your information when we believe disclosure is appropriate to:

• Comply with applicable laws, regulations, or legal processes
• Protect the rights, property, or safety of SpaceDuck, our users, or others
• Prevent fraud, security issues, or technical problems
• Respond to government requests

Business Transfers

If SpaceDuck is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and testing
• Access controls and logging mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Objection: You can object to our processing of your data in certain circumstances.
• Withdrawal of Consent: You can withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

SpaceDuck operates globally, which means your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that are different from those in your country.

When we transfer your information to other countries, we take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@thespaceduck.com
Phone: +1 (206) 384-3835
Address: 39 Springfield St, Somerville, MA 02143, USA