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Contact Us

We're here to help. Reach out to our team for support, inquiries, or feedback.

Send a Message

Email Us

General Inquiries info@thespaceduck.com

Call Us

Customer Service +1 (206) 384-3835

Mon-Fri: 9am-6pm EST

Sat: 10am-4pm EST

Our Office

39 Springfield St,
Somerville,
MA 02143, USA

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Frequently Asked Questions

We strive to respond to all inquiries within 24 hours during business days. For urgent matters related to active deliveries, we typically respond within 2-4 hours via our Priority Support line.

For urgent assistance with active deliveries, please:

  1. Contact us at our priority support line: +1 (206) 384-3835, option 2
  2. Email support@spaceduck.com with "URGENT" in the subject line
  3. Use the in-app "Emergency Assistance" feature in your dashboard

We have support agents available 24/7 for delivery emergencies.

We love hearing your ideas! You can submit feature requests or suggestions through:

  • The contact form on this page (select "Feedback/Suggestion")
  • Email to info@spaceduck.com

Our product team reviews all suggestions to make SpaceDuck better for everyone.

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